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i-Tech Team
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Our Services ...
Products Services Consulting
Product and Application Development
The key lies in meeting today's challenges and anticipating tomorrow's demands in order to meet aggressive product development objectives. Our approach starts with analysing and defining product architecture, i.e. creating a prototype, followed with product development strategy with our proven implementation approach. Testing the software, before it is implemented in client organisation, results in cost & time reduction and efficiency.
Application Maintenance Services
We follow a well-defined and mature application maintenance process, which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various teams depending on the criticality of the requests. This is supported by user friendly “Issue Tracking & Complaints Management System” for efficient & quick turn around of problems reported.
Software Develoment Kit (SDK)
Our key achievement is the Software Development Kit (SDK) with pre-defined functions and function libraries, to enable the user to create screen graphics and serial communication code, which can be used by end users to customise software to their own convenience and advantages. It also allows developers to integrate desktop with their own applications thus enabling the application management. The implementation of SDK ensures higher security and faster software development, resulting in significant cost cutting and time saving.
Software Testing & Quality Assurance
We offer our clients well organised and process oriented QA (software testing) services with a team of highly skilled and professional resources. The QA services offered by us help the clients in addressing the challenges faced in software testing sector. We have a well-defined QA process for Software Testing Life Cycle (STLC) that works in parallel to the Software Development Life Cycle (SDLC). This process supports a delivery environment which is well distributed wherein work responsibilities can be equally divided between all the delivery teams associated with the projects. The QA processes defined for development and testing include all the phases of the Software development and Software testing. This ensures that the products are successfully developed with comprehensive testing and therefore successfully released. The Testing & QA methodology includes both manual & automated testing.
Technical Support & Help Desk
Users encounter problems that need to be addressed, tracked and managed to resolution. This requires utmost co-ordination between the service provider and the client. Our web-based Ticketing / Issue Tracking System tracks software bugs, hardware defects, test cases, or any other issues. We have in place a highly successful model for the same, through which we trouble-shoot issues for scores of our clients. The issues are tackled on Priority Ticket basis depending on their gravity across three levels. The system also helps manage customer feedbacks, incidents, requests, and issues. As a result, it increases productivity, improves the quality of products, and increases customer satisfactions. Our system spots an issue even before it occurs and generates emails, which notify all users of when actions are required or complete. This includes automatic built-in email service triggers that are fired on creation of an issue, its updates and closing by the concerned person.
Infrastructure Management
We are monitoring Client Infrastructure 24X7 for our UK clients. This includes, monitoring, updating & applying patches for OS & Applications. Email & SMS Alerts are generated & we are following three levels of escalations. The monitoring includes setup at multiple locations & servers in Windows Clusters. This activity is being done very effectively & we have obtained client admiration for this.
Implementation & Project Management
We are also providing implementation services including effective & efficient Project management to our partners. Sophisticated projects like implementation of tool for “Business Intelligence” is implemented by us in large or medium sized organisations in most of the industry sectors.